Can Players Get a Refund for Their Gambling Losses?


You may be wondering whether it’s ever possible for players to receive a refund from the casino for their gambling losses. The short answer is yes, but only in specific circumstances where the casino has been shown to fail to protect a problem gambler. 

Read on to find out more about gambling and the law, and find out why it’s always best to avoid spending more than you can afford to lose. 

Responsible Gambling Refund

A responsible gambling refund is a refund that a casino issues to a problem gambler who has lost money on their website. However, it’s much more complex than losing money at an online casino and then asking the casino for a refund. 

Although casinos have a duty to prevent gambling addiction and protect their players, they are not legally required to offer gambling refunds.

Most cases where responsible gambling refunds have been issued have been settled in court.

Can Players Get Their Losses Back from Problem Gambling?

Before answering this question, it’s important to understand what a problem gambler is. Problem gambling is classified as a gambling disorder, and is listed alongside substance-related addiction. Problem gamblers feel the continuous urge to gamble despite wanting to stop, and despite the fact that the consequences of their gambling are negative.

It’s important to check in with yourself regularly to monitor your gambling habits and identify whether you are a problem gambler. To learn more, read our blog about 5 Initial Signs that You Have a Gambling Problem.

Responsible gambling refunds will only be issued to problem gamblers who are clearly not in control of their gambling. In almost all the cases where refunds have been issued, the casino has been proven to fail to flag them as a problem gambler and react accordingly.

In some cases, refunds have been granted where players have self-excluded themselves from their accounts for a period of time (a feature offered by many casinos, including Slingo), but the casino has still allowed them to log in and play.

In a nutshell, the chances of getting a casino refund are slim and these cases are rare. Not all casinos offer the option of a refund, so it’s important to check the terms and conditions of the casino you’re playing on. By playing in licensed casinos and being well-informed about their rules and regulations, you can make sure you gamble responsibly.

Only Spend What You Can Afford to Lose

Responsible gambling refunds are only issued in rare circumstances. It’s much safer to practise responsible gambling at all times so that you never spend more than you can afford to lose. 

Before you start playing, set a budget of how much you’re willing to spend - and make sure you stick to it. You can also set a limit on how long you’ll play for, which is another good way to control your gambling.

Never gamble with money that should go towards bills, rent or other expenses, and speak to a friend or family member if you’re worried about your gambling.

Casinos like Slingo also have a number of features to help you to stay in control of your gambling - from cooling-off periods to self-exclusion, budget limits and more. 

Find Out More about Responsible Gaming at is regulated by the UK Gambling Commission and offers you a safe, secure and fun gaming environment that puts you first. Join us today for a responsible gambling experience.


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V: 1.36.0 All rights reserved. January 2020